Manager, Quality Center

Bethesda, Maryland, United States | Clinical Affairs Division | Full-time | Partially remote


 The National Association of Community Health Centers (NACHC) is the national membership organization for the nation’s federally qualified health centers (also known as FQHCs or Community Health Centers). Health centers are nonprofit, community-directed health clinics that provide access to high-quality, culturally competent, and comprehensive care to people living in medically underserved areas. NACHC strengthens the health center movement through advocacy, training, and technical assistance, clinical and operations support. NACHC is committed to an equitable, diverse, and inclusive workplace.

Reporting to the Director, Quality Manager, the Manager, Quality Manager will be responsible for coordinating and managing programs, reporting and deliverables of the Quality Center. The individual will work closely with the Director and Quality Center team to manage and coordinate key activities of NACHC’s Quality Center and is national, multi-partner initiatives to help health centers advance toward the Quintuple Aim goals of improved health outcomes, improved patient and staff experiences, reduced costs, and improved health equity.

Key Responsibilities

  •  Manage the day-to-day operations of the Quality Center under the supervision of the Quality Center Director.
  • Manage the Quality Center’s BPHC National Cooperative Agreement and Centers for Disease Control and Prevention (CDC) projects under the supervision of the Quality Center Director.
  • Support Quality Center and NACHC efforts to collect and disseminate evidence-based and promising practices in the area of quality improvement/assurance and systems transformation.
  • Coordinate activities that advance the Quality Center’s Value Transformation Framework and its efforts to support health centers in practice transformation that will facilitate participation in value-based payment and other sustainable business models.
  • Support Quality Center partnerships with primary care associations (PCAs) and health center controlled networks (HCCNs) and alignment in support of systems transformation and population health, advancing the Quality Center’s Value Transformation Framework.
  • Coordinate and oversee the VTF Assessment Tool and related resources and support.
  • Prepare project summaries, reports and other narrative and graphic displays of project work and activities.
  • Support writing, editing, and formatting of training materials for learning communities.
  • Create systems to collect, track, evaluate, and report data from learning communities, online platform and other project data.
  • Oversee Quality Center databases, including data collection, management, and analysis.
  • Liaison with internal NACHC divisions as a resource for the Quality Center.
  • Represent NACHC with other organizations and agencies as directed by the Quality Center Director and Chief Medical Officer.
  • Work with CAD and NACHC communication staff to insure efficient and effective internal and external communication regarding Quality Center activities and results.
  • Support Quality Center Advisory Panels, Committees, and Networks.
  • Monitor adherence to funder expectations on deliverables, reports, and budgets.
  • Assist in grant writing, reports, collecting and documenting deliverables, and monitoring invoices.
  • Supervise staff, as assigned.
  • Ensure products are delivered on time and of high quality.
  • Other duties as assigned.

Skills, Knowledge, and Expertise

  • Bachelor’s is required.
  • Master’s or advanced degree preferred.
  •  At least 3 years’ work experience in program management, coordination, and/or design in health care or a related field.
  • Excellent Microsoft Office skills.
  • Experience with software to support project management, such as Asana or other tools.
  • Experience in development and use of learning management systems a plus.
  • Experience in organizing and displaying data using such programs as Salesforce, Tableau, and Microsoft Power BI.
  • High degree of independence, flexibility, initiative and commitment.
  • Proactive, motivated, comfortable working in a fast-paced environment, self-manages multiple priorities simultaneously under deadlines.
  • Accuracy with work, strong organizational skills, and attention to detail.
  • Experience with health centers, a plus.
  • Ability to self-manage multiple priorities, simultaneously, under tight deadlines.
  • Excellent written/verbal communication skills.


  • Willing and able to travel approximately 10% of the time.
  • Works well with others as well as independently.
  • Strong customer service skills (internal and external).
  • Demonstrated awareness and value of cultural competence.