The National Association of Community Health Centers (NACHC) is the national membership organization for the nation’s federally qualified health centers (also known as FQHCs or Community Health Centers). Health centers are nonprofit, community-directed health clinics that provide access to high-quality, culturally competent, and comprehensive care to people living in medically underserved areas. NACHC strengthens the health center movement through advocacy, training, and technical assistance, clinical and operations support. NACHC is committed to an equitable, diverse, and inclusive workplace.

Job Purpose and Basic Function

Responsible for overseeing a collection of related projects aimed at addressing and achieving strategic objectives in improving health outcomes by addressing social drivers of health (SDOH).

Description of Primary Responsibilities and Duties

1. Portfolio Management

a)     Define program's scope, objectives, and interdependencies among constituent projects that aim to build health center capacity to collect and act on SDOH standardized data. Includes defining the scope and objectives of the program, identifying the relationships and interdependencies among the projects within the portfolio.

b)     Establish program governance structures, frameworks, workplans and performance metrics to ensure effective management and oversight of the program.

c)     Allocate and manage resources across projects to ensure their efficient utilization by assessing resource needs, allocating resources effectively across the projects within the portfolio, and managing resource utilization to optimize efficiency and productivity.

d)     Overseeing the closure of the projects within the portfolio, documenting lessons learned, and conducting evaluations to assess the program's overall performance, outcomes, and impact.

e)     Contribute to planning program activities and the development of grant applications to secure funding for the program's initiatives.

2. Stakeholder Management

a)     Engage and manage stakeholders across multiple projects, including identifying relevant stakeholders, understanding their needs and expectations, and developing effective communication and collaboration strategies.

b)     Network and establish connections and partnerships within the organization, related projects, and relevant external organizations to foster collaboration and achieve project goals.  

3. Strategic Planning

a)     Align program objectives with organizational strategies and goals through SWOT analysis.

b)     Develop strategies and action plans to achieve the identified goals and objectives, considering resource allocation, risk management, and competitive positioning.

c)     Identifying and prioritizing key projects, programs, or initiatives that will drive the organization towards its strategic objectives.

d)     Collaborate with different departments, teams, or stakeholders to ensure alignment and integration of strategic initiatives across the organization.

4. Communication and Reporting

a)     Facilitate communication and reporting across projects, providing program-level updates to stakeholders and management.

b)     Develop reports, fact sheets, infographics, and other public facing resources that demonstrate project impact.

c)     Oversee the repository system that highlights the SDOH innovations led by health centers to advance health equity and address structural racism and discrimination.

d)      Oversee the development and dissemination of multilingual public health materials to ensure messaging is culturally and linguistically appropriate.

5. Training and Technical Assistance

a)     Collaborate in the development and execution of high-impact learning and peer engagement opportunities at various levels (local, state, regional, and national), including in-person trainings, webinars, podcasts, learning collaboratives, virtual office hours, and educational sessions at national conferences.

b)     Facilitate shared learning among stakeholders through online and other interactive tools such as e-newsletters, podcasts, and virtual forums.

c)     Provide technical assistance in form of office hours and presentations to Primary Care Associations, Health Center Controlled Networks, health centers, and other relevant stakeholders focusing on leveraging SDOH data to inform health equity efforts and enhance population health.

d)     Organize impactful learning opportunities and peer engagement activities at various levels, such as in-person trainings, webinars, podcasts, learning collaboratives, virtual office hours, and conference educational sessions.

e)     Manage training and project evaluation activities involving developing assessments and surveys, administering evaluations, and analyzing the results to derive insights and inform future activities.

Professional/Technical Knowledge, Skills & Abilities 

•        Strong understanding of social drivers of health, the role of structural racism and discrimination in health inequities, and strategies/approaches to address upstream factors to improve community health and well-being.

•        Previous experience as (or with) Community Health Worker, Patient Navigator, and/or Outreach Worker

•        Experience applying creative problem solving and analytic skills to demonstrate program/project impacts and elevate promising practices from the field.

•        Strong written and oral communication skills. Experience synthesizing complex issues and crafting training, communication, and data-driven resources for different audiences, including communities, policymakers, academics, and others.

•        Strong time-management and organizational skills. Ability to accomplish multiple short and long-term work activities independently, under tight deadlines, and in collaboration with team members and stakeholders.

•        Understanding of program governance principles and practices, including establishing program structures, frameworks, and performance metrics to ensure effective oversight and control.

•        Ability to develop and execute strategic plans, aligning program objectives with organizational goals, and defining clear roadmaps for achieving desired outcomes.

•        Skills in resource allocation and optimization, including managing budgets, personnel, equipment, and other resources across multiple projects within the program.

•        Proficiency in analyzing and interpreting data to derive insights and inform decision-making. This includes creating meaningful reports and dashboards to track program progress and performance.

•        Knowledge of risk assessment techniques, mitigation strategies, and contingency planning to proactively identify and manage program-level risks.

•        Skills in change management methodologies and techniques to effectively navigate and manage organizational change arising from program implementation.

Licenses & Certifications 

•        Master's degree or higher in a relevant field such as public health, healthcare administration, or social work.

•        Relevant professional certifications in project management or program management, such as Project Management Professional (PMP) or Program Management Professional (PgMP)

•        Any specialized certifications or training in SDOH, population health, or health equity.

Technical Skills 

•        Strong knowledge and proficiency in project management methodologies, techniques, and tools (Asana, Microsoft Office 365 [Word, PowerPoint, Excel]). This includes skills in project planning, scheduling, budgeting, risk management, and stakeholder management.

•        Knowledge and proficiency in HTML

•        Proficiency in using software and online platforms for training and technical assistance (Zoom, Mentimeter, Padlet, etc.)

•        Bilingual a plus but not required

COMMUNICATIONS SKILLS 

·       Cultivate a collaborative and high-performing project team environment by fostering open communication, trust, and mutual respect among team members.

·       Motivate and inspire team members to excel in their roles, promoting a sense of teamwork and unity.

·       Proactively address conflicts and facilitate their resolution in a constructive and timely manner, ensuring that team dynamics remain positive and productive.

·       Facilitate effective communication and collaboration among team members and stakeholders, promoting active listening, clear and concise messaging, and the exchange of ideas and feedback.

·       Engage in ongoing communication with the supervisor, providing regular updates on program progress, including successes, challenges, and any relevant information that may impact the project's outcomes.

Physical Demands: Work is performed in a typical office environment.

Salary Range:

$80,000 – 85,000