The National Association of Community Health Centers (NACHC) is the national membership organization for the nation’s federally qualified health centers (also known as FQHCs or Community Health Centers). Health centers are nonprofit, community-directed health clinics that provide access to high-quality, culturally competent, and comprehensive care to people living in medically underserved areas. NACHC strengthens the health center movement through advocacy, training, and technical assistance, clinical and operations support. NACHC is committed to an equitable, diverse, and inclusive workplace.

Job Purpose and Basic Function

The Program Manager plays a pivotal role in supporting the Center for Community Health Innovation's (CCHI) strategic objectives. Reporting to the Deputy Director of Innovation, the Program Manager facilitates innovation projects, manages relationships, helps coordinate the Innovation Advisory Council and InnovationEx, and orchestrates the dissemination of project efforts. This individual will be responsible for managing innovation projects from ideation to market launch.

Description of Primary Responsibilities and Duties 

1. Facilitate operational coordination and tracking for CCHI’s innovation projects, ensuring seamless execution and stakeholder communication.
1. Develop comprehensive project plans that outline the project scope, objectives, deliverables, timelines, and resource requirements. This involves breaking down the project into manageable tasks, estimating durations and dependencies, and creating a project schedule.
2. Collaborate with team to organize operational workflows and assignments for ongoing and new innovation projects.
1. Track project progress, manage milestones, and facilitate necessary adjustments to meet project objectives.
2. Ensure timely delivery of standard and customized reports to internal and external stakeholders.
3. Coordinate with other NACHC functional areas and external stakeholders and consultants involved in innovation projects to ensure seamless execution.
1. Identify best practices and innovative approaches health centers are implementing. Develop tool-kits and resources to promulgate these approaches.
2. Manage the entire contract development process, including drafting, revising, approving, filing, distributing, and invoicing. Administer active contracts to identify, notify, and ensure completion and compliance with all deliverables.
3. Identify potential risks and developing strategies to mitigate them. This includes assessing risks, developing contingency plans, and monitoring and addressing risks throughout the project lifecycle.

1. Manage go-to market strategy and business analysis for innovation-related efforts.
1. Develop and execute go-to-market strategies, including pricing, positioning, and distribution channels.
2. Assess the financial feasibility of projects, including financial projections, return on investment, and cost-benefit analysis.
3. Analyze project performance, identify and manage performance improvement initiatives.

1. Manage stakeholder relationships and take charge of relationship databases, leveraging insights to enhance project efficacy and foster robust partnerships.
1. Maintain contact with various stakeholders in the course of executing project deliverables and dissemination efforts.
2. Manage relationship data, maintaining detailed records, and assisting in potential CRM development – in the support of ongoing projects and partnerships.
3. Collaborate with teams to analyze database insights, deriving actionable intelligence for project improvement and stakeholder engagement.

1. Conduct strategic dissemination and training efforts, crafting compelling content and narratives to amplify project impact across diverse communication channels.
1. Develop and execute comprehensive dissemination strategies for project outcomes, ensuring widespread sharing of insights and achievements.
2. Create compelling content and collateral materials to communicate project findings through various channels.
3. Collaborate with NACHC’s communication team to craft impactful narratives and presentations that showcase project successes and lessons learned.
1. Facilitate trainings, webinars, conference sessions featuring health center leaders.
2. Facilitate workshops and training sessions on human-centered design methodologies tailored to the needs of the audience.
2. Implement project management tools to assist with management of InnovationEx and other conference sessions.
1. Collaborate with the team in planning and executing InnovationEx, aligning it with CCHI's innovation strategies.
2. Implement project management tools and techniques to coordinate interdisciplinary teams involved in various aspects of InnovationEx and other conference sessions, workshops, interactive innovation boards, webinars, learning modules, etc..
3. Support the post-conference analysis, gathering feedback, and contributing insights for improving future iterations of InnovationEx.
4. Assist in identifying and inviting keynote speakers or panelists crucial for session discussions and knowledge dissemination.

1. Support function area responsibilities and activities related to engagement with NACHC’s constituents.
1. Support the planning and implementation of NACHC conference education.
2. Support function area at NACHC conferences, constituent-supported meetings, and/or other meetings as needed.
3. Support function area reports/briefings for NACHC’s Board of Directors and in response to items raised by constituents.
4. As directed, staff and support NACHC Committees, Subcommittees, and/or Taskforces of the Board of Directors.

1. Support and engage in cross-organizational engagement efforts with colleagues.
1. Represent function area, and/or based on self-directed interest with supervisor approval engagement, in cross-organizational workgroups as requested or as interested based on experience, needs, and availability. This may include Performance Improvement (PI) teams, affinity groups, Diversity, Equity, and Inclusion (DEI) teams, review panels, HR interview panels, and/or other NACHC efforts.

Professional/Technical Knowledge, Skills, & Abilities

• In-depth understanding of program management.
• Experience in health and/or social safety net issues, primary care services, and commitment to justice, equity, diversity, and inclusion.
• Strong problem-solving skills with a creative and innovative approach.
• Demonstrated commitment to professional growth and learning new skills.
• Excellent organizational skills with an attention to detail and ability to prioritize and multitask effectively.
• Outstanding communication skills and the ability to engage with diverse stakeholders effectively. 

Licenses & Certifications

• Bachelor’s degree in business administration, or related field.
• PMP Certification.

Technical Skills

• Proficiency in Microsoft Office applications and project management tools.
• Experience with video-conferencing platforms like Microsoft Teams and Zoom.
• Knowledge and proficiency in HTML a plus.
• Knowledge of project management, customer relationship management, and learning management platforms.
• Experience working in QI and/or evaluation.
• Ability to employ digital tools for collaboration, communication, and project management.
• Strong writing, editing, proofreading skills.

Salary Range: $84,500 - $88,600