Specialist, Health Center Operations and Ancillary Services

Bethesda, Maryland, United States | Training and Technical Assistance | Full-time | COVID-19 remote

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The National Association of Community Health Centers (NACHC) is the national membership organization for the nation’s federally qualified health centers (also known as FQHCs or Community Health Centers). Health centers are nonprofit, community-directed health clinics that provide access to high-quality, culturally competent, and comprehensive care to people living in medically underserved areas. NACHC strengthens the health center movement through advocacy, training, and technical assistance, clinical and operations support. NACHC is committed to an equitable, diverse, and inclusive workplace.

Position Purpose:   This position elevates health center operational performance through the execution and/or support of training and technical assistance (TTA) that improves the delivery and utilization of efficient and effective ancillary services. Focal areas include, pharmacy operations, behavioral health, dental and vision services. This position supports health centers’ ability to be a comprehensive patient centered medical home in which primary care patients have access to a full array of high-quality ancillary services which improve health outcomes.

 

This position directly advances NACHC’s Strategic Pillars: 

  • Develop a highly skilled, adaptive, and mission-driven workforce that reflects communities served.
  • Continue the critical work of updating and improving care models to meet the evolving needs of the communities served.
  • Cultivate and strengthen mutually beneficial partnerships to advance the shared mission of improving community health.

 

Essential Functions:

  1. Understand and apply health center training needs specific to ancillary service line integration and overall operations. Track and analyze needs assessment data, operational performance data and training evaluation results specific to operations management. 
  1. Design and development relevant training curricula and tools rooted in adult learning principles and informed through research, preparation and staying current on issues that impact health center ancillary service operations. Emphasis on the changing national, state and local health care and operations environment, with prioritized attention on pharmacy services and the pharmacy operating environment at the national level.
  1. Support the delivery of TTA activities by hosting training events (ie: conference sessions, webinars, learning collaborative workshops), managing registration, informing the marketing and promotion, engaging faculty for virtual and/or in-person and cultivating collaborative partnerships.
  1. Provide superior project management that supports training execution through attention to planning and  preparation, implementation, and post-event follow-up. This includes accomplishing project milestones and budget, procurement and reporting requirements. 
  1. Contribute to the delivery, expansion and/or innovation of TTA services that advance the health center operations and ancillary service workforce in close partnership with Supervisor and cross-NACHC Division and Department colleagues. Responsibilities include:
    • Interact and represent NACHC with health center operations/ancillary service line leaders
    • Host training events (i.e., conference sessions, webinars, learning collaborative workshops), managing registration, informing the marketing and promotion, engaging faculty for virtual and/or in-person and cultivating collaborative partnerships.
    • Support the national Pharmacy Access Office Hours and Telehealth Office Hours, through thematic analysis of issues and solutions across health center operators, state and national pharmacy and telehealth leaders, subject matter experts and as appropriate, federal officials. This includes supporting respective virtual learning communities (i.e.: development of new communities, managing community membership, fostering connections with and among learners, encouraging participation and exchange in all directions, sourcing and communicating best practices and relevant learning support materials, and serving as the NACHC co-lead in the learning communities).
  1. Other duties as needed.

 

Minimum Requirements:

  • Commitment to health center mission and health equity.
  • Minimum of Bachelor’s degree (Master’s preferred) with education or equivalent experience/training in health care administration, practice operations and ancillary service line execution.
  • Minimum of 5 years’ experience in primary care and/or ancillary operations (ideally a community health center) with strong understanding of practice and financial operations, HIT, EHR interoperability, and managed care financial indicators and models, including new care delivery systems including Accountable Care Organizations and other shared savings opportunities.
  • Strong project management and organizational skills as evidenced by advanced planning and execution within budget and timeframes using project management tools.
  • Demonstrated commitment to professional growth with an interest in learning and mastering new skills.
  • Creative, innovative and inquisitive in problem solving and judgment, with an ability to maintain a professional and positive attitude.
  • Highly skilled in evaluation, data collection, data analysis and reporting.
  • Excellent oral, written, and interpersonal skills.
  • Works effectively (prioritize, multi-task, deliver on-time) with minimal errors and direction.
  • Some travel required (approximately 15%).