The National Association of Community Health Centers (NACHC) is the national membership organization for the nation’s federally qualified health centers (also known as FQHCs or Community Health Centers). Health centers are nonprofit, community-directed health clinics that provide access to high-quality, culturally competent, and comprehensive care to people living in medically underserved areas. NACHC strengthens the health center movement through advocacy, training, and technical assistance, clinical and operations support. NACHC is committed to an equitable, diverse, and inclusive workplace.

NACHC’s Health Center Operations and Governance (HCOG) functional area strives to preserve, strengthen and expand the health center movement. We do this by supporting the health center volunteer Boards of Directors and workforce with leadership development, operational performance improvement tools, and through the application of data to inform decision making and drive learning.  We design, deliver and evaluate health center training services with three guideposts in mind: content relevance, engaging instructional design and leveraging partnerships. This ensures an impactful and practical learning experience that directly translates into a thriving health center for communities, patients and employees.

Reporting to the Director, Leadership Development the Specialist, Leadership, Workforce, and Career Development is responsible for the provision of operational and project management support to all members of the Leadership, Workforce, and Career Development team (hereafter referred to as ‘team’) to support the execution of trainings and resources.  The Specialist is expected to be an engaged and contributing member of the team (core team of 4) in all aspects of the team’s work.

Key Responsibilities 

·       Contribute to the development of national-level training and technical assistance (TTA) designed to 1) elevate the professional growth, performance, and leadership capabilities of health center employees at all levels, 2) support the recruitment, retention, and advancement of health center talent/workforce, and 3) foster a more diverse and inclusive health center workforce that is reflective of the communities served. Responsibilities include: maintaining a general understanding of health center leadership, workforce, and career development competencies, contributing to the development of a data informed TTA strategy that addresses health center leadership, workforce, and career development and needs of health center professionals, compiling relevant data that informs strategy for the team, provide input on training curricula, tools, resources, and presentations that reflect instructional design techniques for adult learners in collaboration with the team and internal/external subject matter experts, and by supporting the development and deployment of evaluation mechanisms to measure the impact and effectiveness of the team’s TTA programs.

·       Provide operational and programmatic support for NACHC’s implementation of leadership, workforce, and career development projects. Responsibilities include supporting the curation and updating of resources and materials for dissemination, serving as a technical and logistical host for the team’s programs (i.e., conference sessions, webinars, Learning Collaborative workshops, etc.), supporting faculty in navigating NACHC’s contracting requirements and modes of training deployment (e.g., virtual, hybrid and/or in-person), providing editorial support in the development and finalization of resources, and coordinating special events/projects as appropriate.

·       Coordinate business operations and financial stewardship for leadership, workforce, and career development portfolio activities. Responsibilities include tracking projects, ensuring deliverable milestones, and contributing to grant deliverable reporting, contributing to funder/project proposals, working with consultants and faculty vendors to develop scopes of work for projects, preparing and tracking consultant contracts, invoicing, and expense management, and supporting the development of Requests for Proposals (RFPs)/Requests for Information (RFIs) and participate in the review of RFP/RFI submissions for vendor selection.

·       Contribute to marketing content and suggest approaches for informing stakeholders about NACHC’s leadership, workforce, and career development TTA programs. Responsibilities include drafting written content for program and resource marketing, supporting the development and deployment of marketing approaches, and tracking learner registration to inform marketing efforts.

·       Contribute to NACHC’s overall programming and organizational objectives. Responsibilities include staffing and supporting national conferences and events, participating in cross-functional work groups, and working in close coordination and collaboration with NACHC staff and external partners.

Skills, Knowledge, and Expertise

 ·       Minimum of 3 years of experience and/or education in nonprofit healthcare, leadership, workforce, and career development approaches and strategies. Experience may include volunteer experience.

·       Minimum of 3 years of experience in project management (PMP credential preferred).

·       Demonstrated ability to learn, adapt, and apply new skills and technology to support the learning of others or a team.

·       Experience supporting training or engaging others in various formats (e.g., in-person, hybrid, virtual).

·       Excellent organizational and project management skills to manage multiple deadlines and details simultaneously. 

·       Demonstrated ability to prioritize demands and simultaneously manage a variety of activities to meet deadlines with attention to detail and quality.  

·       Foster a collaborative working environment by promoting open communication, sharing knowledge, and fostering a culture of accountability and excellence. 

·       Proactive attitude and initiative to identify opportunities for process improvements and efficiency enhancements. 

·       Excellent oral and written communication skills including demonstrated expertise in professional writing, proofreading, and editing.   

·       Must have excellent interpersonal and customer service skills to handle sensitive situations and the ability to work with diverse audiences including training participants, board committees, consultants, external partners, and other departments/divisions within NACHC.   

·       Complies with organizational policies, procedures, and standards of ethics and integrity. 

·       Technical skills:

o   Excellent technology skills, particularly with Microsoft Office Suite (Outlook, Word, PowerPoint, SharePoint, OneDrive, Teams) and Zoom. 

o   Familiarity with or willingness to learn additional common tools (e.g., SharePoint, Asana, Cobblestone, Smartsheet, Qualtrics, etc.). 

Salary Range

$55,000 - 60,000