Specialist, PCA and Network Relations

Bethesda, Maryland, United States | Constituent Services | Full-time | Fully remote


The National Association of Community Health Centers (NACHC) is the national membership organization for the nation’s federally qualified health centers (also known as FQHCs or Community Health Centers). Health centers are nonprofit, community-directed health clinics that provide access to high-quality, culturally competent, and comprehensive care to people living in medically underserved areas. NACHC strengthens the health center movement through advocacy, training, and technical assistance, clinical and operations support. NACHC is committed to an equitable, diverse, and inclusive workplace.

Reporting to the Director, PCA and Network Relations, the Specialist, PCA and Network Relations will be responsible for providing project management, content and support to the development of constructive relationships and bi-directional communication to support project, program and other collaborative efforts with Primary Care Associations (PCAs) and Health Center Controlled Networks (HCCNs), on behalf of NACHC.  Particular emphasis is expected on understanding the importance of these relationships through curiosity and commitment to the premise that NACHC and PCAs and HCCNs are stronger together, impacting all of our work in service to health centers.


Key Responsibilities

·        Support the team in strengthening the relationships between NACHC, PCAs and HCCNs which may be achieved through traditional or non-traditional partnerships.

o   Work closely across other NACHC Divisions and Functional Areas to understand regulatory/legal changes in states to assure training and technical assistance provided is aligned with field needs.

o   Work with all NACHC Divisions and Functional Areas to share information and support coordination of appropriate responses to field issues, with emphasis on working to ensure integration of information related to clinical and quality outcomes, value transformation framework, and social determinants of health. 

·        Contribute to the development of relevant training and technical assistance (TTA) programs and resources for PCAs and HCCNs.

o   Maintain an understanding of PCA and HCCN TTA needs on projects and products; this is accomplished through ongoing PCA and HCCN and other data collection, assessment, environmental and trend analysis.

o   Develop and provide input on projects, products, resources, and training curriculum for PCAs and HCCNs that reflect instructional design techniques for adult learners.

o   Gather information to support the development of resources for PCAs and HCCNs.

o   Provide editorial support in the development and finalization of resources.

o   Develop and deploy evaluation mechanisms to measure the impact and effectiveness of PCA and HCCN programs and resources.

o   Contribute to program updates based on evaluation data. 

·        Manage the delivery of PCA and HCCN state-targeted and regional TTA activities

o   Manage state-targeted learning in online systems including NACHC’s Learning Management System.

o   Serve as the technical and logistical host for state-targeted and regional training events (i.e., conference sessions, webinars, cohort-based trainings, etc.).

o   Prepare faculty to understand how to navigate different modes of deployment (e.g., virtual, hybrid and/or in-person).

o   Manage registration for programs hosted by TTA for state-targeted and regional training events.

o   Enhance agenda preparation, summary notes, action item follow up with support to NACHC cohort convenings, including the regular PCA Leadership, HCCN Leadership Team, and HCCN Task Force Committees.

o   Coordinate special events for state-targeted and regional partners.  

·        Provide superior project management serving as part of the lead team in developing a specially targeted content and program, requires responsibility for logistics, detailed planning, technical event production and project management duties for the following:

Ø  PCA/HCCN annual conference.

Ø  PCA/HCCN General Sessions (held annually at NACHC P&I Forum and CHI Conference); and

Ø  Annual PCA and HCCN New Leader Institute.


o   Tracks projects, ensures deliverable milestones, and contributes to grant deliverable reporting.

o   Contribute to funder proposals.

o   Work with consultants to develop scopes of work for projects in consultation with supervisor.

o   Prepare contracts and Letters of Agreement in partnership with the TTA Program Associate.

o   Track consultant billing and manage the contract close out process in partnership with the TTA Program Associate.

o   Support the development of RFPs/RFIs and participate in the review of RFP/RFI applications. 

·        Develop marketing content and approaches for informing stakeholders about the PCA and HCCN specially targeted content and programs.

o   Write content for program and resource marketing.

o   Develop and deploy approaches (e.g., newsletters, social media posts, etc.) for communicating with stakeholders about health center board TTA and to spotlight the importance of health center boards. 

·        Contribute to NACHC’s overall programming and objectives

o   Contribute to NACHC Conference Program planning and delivery

o   Support NACHC committees as appropriate

o   Serve on cross-functional teams as appropriate

o   Work in close coordination and collaboration with NACHC staff, Primary Care Associations, National Training and Technical Assistance Program (NTTAP) partners, and other funders/partners as appropriate. 


Skills, Knowledge, and Expertise

·        Bachelor’s degree in related discipline; and related work experience; or equivalent combination of education and experience.

·        Strong knowledge of issues affecting health centers, including but not limited to, Medicaid, Medicare, non-profit governance, quality improvement, payer models and social determinants of health

·        Experience planning and implementing programs/initiatives/training events and working in a trade association environment a plus.

·        Experience with data collection and analysis, including survey and evaluation development, assessment of impact and outcomes.

·        Project management experience

·        Experience hosting and executing programs and training in various formats (e.g, in-person, hybrid, virtual)

·        Experience with adult learning

·        Verbal and written communication skills, including experience contributing to marketing materials

·        Interpersonal skills and ability to work with variety of stakeholders (board members, subject matter experts, health center staff, peers, etc.)

·        Customer service experience

·        Commitment to NACHC’s mission and goals.

Technical Skills

·        Uses virtual platforms such as Zoom, etc. to host learning events

·        Uses Microsoft Suite to complete daily tasks

·        Ability to learn and manage programs on a Learning Management System

·        Ability to learn and use data collection tools such as Qualtrics