Specialist, Health Center Operations and Ancillary Services

Bethesda, Maryland, United States | Health Center Operations and Governance | Full-time | Partially remote


The National Association of Community Health Centers (NACHC) is the national membership organization for the nation’s federally qualified health centers (also known as FQHCs or Community Health Centers). Health centers are nonprofit, community-directed health clinics that provide access to high-quality, culturally competent, and comprehensive care to people living in medically underserved areas. NACHC strengthens the health center movement through advocacy, training, and technical assistance, clinical and operations support. NACHC is committed to an equitable, diverse, and inclusive workplace.

This remote (hybrid-optional) position provides project management and support to NACHC’s health center operations training and technical assistance (TTA) portfolio, which serves health center operations leaders with administrative oversight and leadership of human resources, clinic operations, health information technology, change management, and patient and staff engagement efforts.

Reporting to the (Director, Health Center Operations & HR Training), the (Specialist, Health Center Operations and Ancillary Services) will be responsible for contributing to the development, execution and delivery of training and technical assistance activities supporting health center operations leaders.  Duties include coordination and logistics associated with national workshops, learning collaboratives, national conferences, and relevant cross-functional deliverables. 


Key Responsibilities

  • Contribute to the development of relevant training and technical assistance (TTA) programs and resources for health center operations and ancillary services.
    • Maintain an understanding of health center operations TTA needs through reviewing data, knowledge of current trends in operations approaches and learning about issues impacting health center operational capacity.
    • Develop and provide input on training curriculum for health center operations training and technical assistance that reflects instructional design techniques for adult learners.
    • Gather information to support the development of resources for health center operations and ancillary services leaders.
    • Provide editorial support in the development and finalization of resources.
    • Develop and deploy evaluation mechanisms to measure the impact and effectiveness of health center operations training programs.
    • Contribute to program updates based on evaluation data.
  • Manage the delivery of health center operations TTA activities.
    • Manage health center operations leaders’ learning in online systems including NACHC’s Learning Management System.
    • Serve as the technical and logistical host for health center operations training events (i.e., conference sessions, webinars, cohort-based trainings, etc.).
    • Prepare faculty to understand how to navigate different modes of deployment (e.g., virtual, hybrid and/or in-person).
    • Manage registration for programs hosted by TTA for health center operations.
    • Coordinate special events as appropriate for health center operations leaders.


  • Provide project management for NACHC’s health center operations TTA portfolio and contribute to the operations and financial stewardship for the health center operations portfolio.
    • Tracks projects, ensures deliverable milestones, and contributes to grant deliverable reporting.
    • Contribute to funder proposals.
    • Work with consultants to develop scopes of work for projects in consultation with supervisor.
    • Prepare contracts and Letters of Agreement in partnership with the TTA Program Associate.
    • Track consultant billing and manage the contract close out process in partnership with the TTA Program Associate.
    • Support the development of RFPs/RFIs and participate in the review of RFP/RFI applications.
  • Develop marketing content and approaches for informing stakeholders about the health center operations TTA program.
    • Write content for program and resource marketing.
    • Develop and deploy approaches (e.g., newsletters, social media posts, etc.) for communicating with stakeholders about health center operations TTA and ensure relevant resources that reflect overall health center operational performance.
  • Contribute to NACHC’s overall programming and objectives.

o   Contribute to NACHC Conference Program planning and delivery to include appropriate travel for in-person/hybrid conferences and trainings.

o   Contribute to Learning Collaborative planning and delivery.

o   Support NACHC committees as appropriate.

o   Serve on cross-functional teams as appropriate.

o   Work in close coordination and collaboration with NACHC staff, Primary Care Associations, National Training and Technical Assistance Program (NTTAP) partners, and other funders/partners as appropriate.  


Skills, Knowledge, and Expertise

·        Bachelor’s degree in healthcare administration, public health or sciences; and minimum four years related work experience; or equivalent combination of education and experience.

·        Proficient with Microsoft applications (Word, Excel and Outlook).

·        Five years preferred experience working in primary care and/or ancillary operations (ideally a community health center) with strong understanding of practice operations, HIT, EHR interoperability, and managed care financial indicators and models, including new care delivery systems.

·        Strong verbal and written communications.

·        Exceptional attention to detail.

·        Commitment to NACHC’s mission and goals.

·        Knowledge of nonprofit healthcare operations and leadership approaches.

·        Exceptional attention to detail. Project management experience.

·        Verbal and written communication skills, including preferred experience with public speaking and contributing to marketing materials.

·        Interpersonal skills and ability to work with varity of stakeholders (board members, subject matter experts, health center staff, peers, etc.).

·        Customer service experience.